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Original topic:

note 20 ultra 5g

(Topic created on: 20-01-2021 07:56 PM)
SarmadAsjad
Apprentice
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Galaxy Note20 Series
This is rare but while watching YouTube my phone display went totally blank and it has manufacturer defect and obviously got a warranty claim and Samsung qualified engineers came and repaired the phone but left marks and dents on the phone while I kept the phone like brand new why can't they just do like apple and replace the whole phone if its manufacturer fault 
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4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

Have you gone back to the department that looked after the repair to highlight your unhappy with how your phone looks now ? If not then that's what you need to do.

 

It would help if you have time and dated stamped pictures of the phone to show how it looked prior to repair @SarmadAsjad 

 

I wish you all the best with this. 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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SarmadAsjad
Apprentice
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Galaxy Note20 Series
I did but all the hassle is email them wait for their investigation its just so long while I have to use iPhone 6s for the time being
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BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

Yes unfortunately when a ticket is raised to question such instances of a phone being damaged by a repair person then they'll need to collate what your saying and then possibly speak with the technician who carried out the phone ,before they can conclude their investigation and make a decision which usually isn't as fast as we'd like it.

 

I wish you all the best with this @SarmadAsjad 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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SarmadAsjad
Apprentice
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Galaxy Note20 Series
thanks