Not even 2 weeks ago I bought myself a Galaxy Note S20 Ultra 5g - as I pull my phone out of my pocket I come to find a crack on the right side edge of my screen. It never fell. It didn’t even touch a hard surface. Completely random, without any sort of force touching the screen. My phone has a cover and screen protector on it. This is so frustrating! How could a $1200+ be made so cheap? I’ve never had a cracked screen in any of my other phones. I’ve come to realize that others in different online forums have also had this experience with such defects. Have any of you had positive outcomes with getting this issue addressed?
I've had the N20 Ultra 5G from launch date and so far I've had no issues with it. 🤞
Sometimes when a phone is in a pocket then this can apply stress to the housing if the phone too. Sitting down with the phone in a pocket can cause stress.
I use a Samsung Leather Back Case with a Whitestone Dome Glass Screen Protector and a dbrand camera module skin on my phone to protect it.
I've accidentally dropped my phone a handful of times resulting in no damage to the actual screen but I've needed to replace the Whitestone Dome Glass Screen Protector.
Yes there are other posts from people using different Samsung phones too who report spontaneous cracked displays of the screen and camera module and I'm not refuting what they are stating in anyway.
However proving a case to Samsung or the business it was purchased from i.e independent or network isn't going to be an easy straightforward task as such damage isn't covered under the manufacturer warranty.
Having a phone covered under insurance or via a Home Contents Insurance is the way to go in my opinion as a safe guard. Some Bank Accounts provide cover as a perk of the account.
I wish you all the best with this.
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.