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Original topic:

GALAXY NOTE 20 ULTRA 5G N9860 (HONG KONG VERSION)

(Topic created on: 26-10-2020 08:32 AM)
Ghas
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Galaxy Note20 Series

I bought GALAXY NOTE 20 ULTRA 5G N9860 from Hong Kong, i'm using it in Qatar, 5g network not working.

My sim card is active and i'm living in 5g covered area.

I tried in sim 1 tray and in sim 2 tray, stil same issue.

Anyone can help to solve this problem??

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21 REPLIES 21
mrowen
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Galaxy Note20 Series
is the sim 5g , u need a 5g sim to get it 👍
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blasal
Apprentice
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Galaxy Note20 Series
you need a 5G sim card
Ghas
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Galaxy Note20 Series

i already have 5g sim card

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mrowen
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Galaxy Note20 Series
have u checked settings ? to select 5g
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mrowen
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Galaxy Note20 Series
should show this ? Screenshot_20201026-101058_Call settings.jpg
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Ghas
First Poster
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Galaxy Note20 Series

Yes sure , i selected the 5g option.

My sim card is 5g activated 

the 5g frequency of the carrier is n78

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mrowen
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Galaxy Note20 Series
hmm bit of a strange one that have u spoken to your carrier about this ?
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Ghas
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Galaxy Note20 Series

they told form their side 5g is activated, and no issue on my line

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mrowen
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Galaxy Note20 Series
hmm have u tried soft reset on phone maybe that could help ?
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