Dual sim dialler buttons missing

[amjadellahi]

The latest update has removed the 2 button dialler option for dual sims. I only see 1 dialler button.

How have they messed this up? 

[DualSIMNote10Plus]

HI ALL...Also, one huge favor please.....recommending everyone here go to link below that is reporting same issue on another Samsung Community thread and please read and 'like' post by @Dzeno .....maybe that will also help wake up Samsung Moderators @AntS , @AndrewL , @CarloL to do their job and escalate to Samsung Sr. Ranking Executives so Samsung can finally fix this issue! 

https://eu.community.samsung.com/t5/galaxy-note10-series/lost-dual-sim-choice-in-calls-and-messages-...

[Stix_13]

@amjadellahi - is this issue resolved in Android 12, UI 4.0 ? Did Samsung bring back two separate buttons for calls dialer and SMS.

I'm still on Android 10, UI 2.5 and too scared to upgrade.....

[Steve Sesay]

I have upgraded to Upgraded to Android 12 but the two separate buttons for calls are still not available. Frustrating indeed

[Stix_13]

@Steve Sesay - thanks for helping confirm this issue is still not fixed in Android 12, UI 4.0

I may have some good news with another really cool app! Can you please help try this 'True Phone Dialer & Contacts & Call Recorder' app and please confirm if the dialer has two separate buttons SIM1 + SIM2 ? Link below

https://play.google.com/store/apps/details?id=com.hb.dialer.free

Below is a screenshot of how it looks like on Android 10, UI 2.5 with 2 separate buttons. Im worried if I upgrade to Android 11/12, then this 'Phone' app will also have same issue with only  1 button that requires to toggle between both SIMs.

 Once you, @amjadellahi or anyone else here helps confirm no issue with a screenshot as evidence, then I will upgrade to Android 11/12. Im sure this may also help others here since Samsung has no plans to fix this issue.

[Stix_13]

@amjadellahi, @Steve Sesay and ALL - FYI, Please READ recent posts/comments in link below

https://eu.community.samsung.com/t5/galaxy-note10-series/lost-dual-sim-choice-in-calls-and-messages-...

Respectfully,

Your friend from Canada

@Stix_13  aka @DualSIMNote10Plus 

[Stix_13]

@amjadellahi, @Steve Sesay and anyone else here.....any feedback on above ?

[amjadellahi]

More chance of winning the lottery than samsung fixing this or their customer service department. Company is the worst I've ever dealt with in my life. 

[Stix_13]

@amjadellahi- 1000% agree with you! Anyway did you get a chance to try this 'True Phone Dialer & Contacts & Call Recorder' app ?  and please confirm if the dialer has two separate buttons SIM1 + SIM2 on Android 12, UI 4.0 ?

[amjadellahi]

Yes it does have separate buttons but a bit clunky and not straight forward like stock dialler so dont use it.

[Androidking]

Hello @amjadellahi - since Android 10, UI 3.x and Android 11, 4.0 only have one button for SIM1 and SiM2, quick question - is it safe to revert back to Android 10, UI 2.5 ? Looks like that might be the only option to have two separate buttons SIM1 and SIM2 for Samsung Messages (SMS) app and Samsung Phone (Calls) app, right ?