Dual sim dialler buttons missing

[amjadellahi]

The latest update has removed the 2 button dialler option for dual sims. I only see 1 dialler button.

How have they messed this up? 

[Zeljen]

Same problem on Samsung A40.

Please repair the bug.

[DualSIMNote10Plus]

many more Samsung Customers impacted resulting PRIVACY, SECURITY, SAFETY, COST & USER EXPERIENCE ISSUE!!!

SAMSUNG better fix this quick before they get slapped with lawsuits!!!!

.see link below

https://eu.community.samsung.com/t5/galaxy-note10-series/lost-dual-sim-choice-in-calls-and-messages-...

[PoNiCoN]

Me and my company uses mostly Samsung phones and their DUAL sim ability for employes, because they own personal and company sims.

There are many of them complaining on loosing "Always ask" option for sending messages, and also loosing two button option for dialing. Company also recently purchased 20+ A52/72 phones...so this is no good.

Samsung please throw an eye on that dual sim problems.

Greetings, PoN

[DualSIMNote10Plus]

@PoNiCoN  and ALL here -  I'm happy to help any Friend that has a Samsung Dual SIM device!!

FYI, I'm from Toronto, Canada and my Samsung Dual Sim Note 10+ device MODEL NUMBER: SM-N975F/DS is an international import (I believe from Samsung Vietnam). Like you and the 20+ other employees in your company, I also use SIM1 (Network Provider: BELL Canada) for work purposes and SIM2 (Network Provider: Rogers) for personal use. After running out of patience waiting many months for Samsung to fix this issue in UI 3.0, well, on March 4th 2021, I decided to revert back to Android 10, UI 2.5. Since then, my device is back to normal and working perfectly fine. Just like everyone here and many other similar threads for same issue, now I'm just monitoring every Samsung Community daily and waiting for someone to eventually post good news that Samsung has fixed this issue in Android 11, UI 3.x. Meanwhile, the best part is I have my SIM1 + SIM2 buttons for calls and messages! Since I'm in Canada, Samsung Members app will only connect to a local country, so when I posted a this issue in Samsung Community in Canada, fortunately and so lucky that I got help from an Expert Level 5 (CHMultimedia) who did me the huge favor uploading Authentic Samsung Software files and instructions with screenshots to his OneDrive. Please see below.

WARNING / CAUTION - PLEASE READ FIRST:

#1. Below recommended solution will only work for: SAMSUNG DUAL SIM NOTE10+ MODEL NUMBER: SM-N975F/DS

IF YOU HAVE  A DIFFERENT MODEL NUMBER THEN STOP AND GET THE AUTHENTIC SAMSUNG SOFTWARE FILES THAT ARE SPECIFICALLY FOR YOUR DEVICE MODEL (sorry, I have no idea where someone would get Samsung Software files for a Dual SIM Note 10, S10, S10+, S20, Note20, Note20+, A52, A72, etc)

#2. BACKUP ALL YOUR DATA - ie. contacts, messages, calls, apps, and all types of media - images, videos, docs, etc....as this process will wipe out the data on your device!

For the SOLUTION to revert your Samsung Dual SIM Note10+ Model Number: SM-N975F/DS  back to Android 10, UI 2.5, go to my post in SAMSUNG CANADA COMMUNITY (link below):

https://r1.community.samsung.com/t5/galaxy-note/lost-the-two-dual-sim1-sim2-buttons-for-calls-amp-me...

GOOD LUCK !!!

Respectfully,

Farooq aka @DualSIMNote10Plus 

[DualSIMNote10Plus]

i think one key problem in getting Samsung's attention to fix this issue is we have some ppl here suggesting "workaround" steps to manually toggle between SIM1 and SIM2 which is a PAINFUL user experience results PRIVACY, SECURITY, COST issues and likely just encourages Samsung to ignore our request to fix.....

We really need everyone commenting here to just focus on requesting Samsung to fix this issue and bring back both Dual SIM1 + SIM2 buttons for calls and messages 

[DualSIMNote10Plus]

Is this issue fixed ?

I manually reverted my Dual SIM Note 10+ back to Android 10, UI 2.5 and for the past 2 months I have paused all software updates.... so not sure if Samsung released a fix in an update for Android 11, UI 3.x

[amjadellahi]

Not fixed

[DualSIMNote10Plus]

So looks like "everyone" just gave up on, accepted this issue and moved on.......

[amjadellahi]

To be honest i dont think samsung are even aware of the mess they've caused

[PoNiCoN]

I posted several times thing to support, but just random answers are given back...