30-10-2020 07:30 PM in
Galaxy Note20 Series30-10-2020 07:38 PM in
Galaxy Note20 SeriesHey @spuddywuddy ,
The first step would be performing a Soft Reset on the phone. To do this press and hold the Power and Volume down buttons for 10 seconds and if a warning pops up, press the Volume down button.
Make sure that you are using the official Samsung charger and cable.
Check the charger port for any dust/dirt/obstructions. If this is free of obstructions, try charging through a different mains socket to check if the issue is with the phone or the charger itself.
30-10-2020 07:41 PM in
Galaxy Note20 Series30-10-2020 07:47 PM in
Galaxy Note20 SeriesThat is fine. The next step would be having the phone examined by one of our engineers. Please contact our Support Team:https://www.samsung.com/uk/support/contact/or take the phone to your nearest Support Centre: https://www.samsung.com/uk/support/service-centre/
30-10-2020 10:07 PM in
Galaxy Note20 Series30-10-2020 10:16 PM in
Galaxy Note20 Series31-10-2020 10:40 AM in
Galaxy Note20 Series02-11-2020 07:54 PM in
Galaxy Note20 Series14-12-2020 06:18 PM in
Galaxy Note20 Series04-02-2021 10:02 PM in
Galaxy Note20 SeriesI have the same problem , phone was sitting on table charging when all of a sudden moisture detected error came up , has not been anywhere near moisture and now can't charge it unless I but a wireless charger.
First ever Samsung phone and must say extremely dissapointed.