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Original topic:

Call cut-out after 4hours

(Topic created on: 12/11/20 11:42)
Jxckzr
Apprentice
Options
Galaxy Note20 Series
Can anyone advise help me regarding the above? I have a Samsung galaxy note 20 ultra, on Vodafone.
I've spoken to Samsung and Vodafone and they blame each other, I've tried multiple fixes (which hasn't worked/given me the option to change) and I've installed apps to remove the cut off time and it still cuts off at 4hours.

I've sent a report to Samsung members re the software, honestly bit of a joke since I pay for unlimited minutes, ANY help or guidance would be much much appreciated.
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8 REPLIES 8
Mitzzz999
Helping Hand
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Galaxy Note20 Series
its tricky to see if its Voda or Samsung. one way to cancel out if its Samsung or your phone is getting another network sim with unlimited minutes and seeing if it goes beyond the 4 hour mark... if it does then its something to do with Vodafone... possibly some sort of fair use policy.

I dont ever recall a Samsung setting limiting call time length. I know networks can have restrictions even though they claim to be unlimited... same can be done for SMS and data allowances.
Jxckzr
Apprentice
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Galaxy Note20 Series
see, I don't believe its Samsung either - my last phone was the Galaxy s10+ on EE, no problems. I upgraded to the note 20, and went with Vodafone now its an issue.

I spoke to a manager at Vodafone yesterday after trying one or two things (which didnt work) they pointed me to Samsung, who also said you could try to request another sim - do I have to go through the hard work of getting a PAC code to change my number to that sim?
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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

It's not a pac to move your number to a new Vodafone sim. A pac moves your number to a new alternative network @Jxckzr 

 

It's a sim swap you need.

 

What-is-a-SIM-swap-and-how-long-does-it-take. 

 

Although I'm not confident a som swap will remedy this as it sounds like an account limitation.

 

Try asking the Vodafone Social Media Team's. 

 

 

 

However I also don't believe its the phone at issue here.




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

Jxckzr
Apprentice
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Galaxy Note20 Series
I'll give that a go mate, ill get back onto Vodafone and see what that say about a sim swap etc (Vodafone told me its so I don't run over my bill - the most annoying thing is I said why should I bother with unlimited minutes then & i have a cap on the tariff..)
BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

Just maybe their systems cannot differentiate from an unlimited minutes tariff to one that has limited calls or is in place to stop someone racking up a massive bill if they call a specific number that's not included in the geographical numbers i.e premium numbers etc.

 

Or is in place as a fair usage policy to stop certain businesses using the sims to continously make calls etc.

 

I'm sure a Sim Swap in this case isn't warrant won't help. A sim swap is only useful if a sim card has deteriorated or a person needs a different sized card due to a phone model change @Jxckzr 

 

 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

Jxckzr
Apprentice
Options
Galaxy Note20 Series
I spoke to Vodafone again, but a tech agent - we did a load of steps, basically cleared all settings within the phone re calls, disabled and enabled the sim and apparently should work now! I'll test it out later and leave and update as to whether it worked or not. Vodafone tech support via customer services seems to be the go to for anything like this though
Jxckzr
Apprentice
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Galaxy Note20 Series
no use, stopped working after 1 call. spoke to the technicians again and they've raised it with higher techs. absolute shambles. they try point fingers at samsung samsung point them at Vodafone, disgraceful
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Jxckzr
Apprentice
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Galaxy Note20 Series
I've had a new sim, I've typed ***** into the call log to disable/enable the sim still no changed
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