anyone have the same issue

[Julie84]

Hi us anyyone have issue with trying to hard reset the samsung note 20 ultra as when holding power button and volume up doesn't work at all

[BandOfBrothers]

Hi @Julie84 

You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone.

[Julie84]

so do I need to download anything too

[BandOfBrothers]

No it's just the fact of hooking up the phone to a computer via the data cable.

Nothing to download i.e a software suite etc.

Or just try your usb-c earphones.

[Julie84]

OK will do thanks

[Julie84]

this keeps happening took with the battery graph no idea what's happening and now not on charge either

[BandOfBrothers]

As a comparison this is mine @Julie84 

 

You may need to bide your time until a Samsung Experience Store or Samsung Service Centre can take a look. 

[BandOfBrothers]

Maybe a calibration of the battery by letting it drop to 10% and then charge to 99% may help @Julie84 

[Julie84]

yeah iv not put it on charge at all today so can't see why it done it same with yesterday I'll attach a screen shot of it and it wasn't in charge either

[BandOfBrothers]

Can you consider putting the phone into Safe Mode for a day and then see what the outcome is @Julie84