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Original topic:

anyone have the same issue

(Topic created on: 29-12-2020 05:44 PM)
Julie84
Voyager
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Galaxy Note20 Series
Hi us anyyone have issue with trying to hard reset the samsung note 20 ultra as when holding power button and volume up doesn't work at all
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16 REPLIES 16
BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

Hi @Julie84 

 

You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone.

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Julie84
Voyager
Options
Galaxy Note20 Series
so do I need to download anything too
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BandOfBrothers
Samsung Maker ★★
Options
Galaxy Note20 Series

No it's just the fact of hooking up the phone to a computer via the data cable.

 

Nothing to download i.e a software suite etc.

 

Or just try your usb-c earphones.

 

 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Julie84
Voyager
Options
Galaxy Note20 Series
OK will do thanks
Julie84
Voyager
Options
Galaxy Note20 Series
this keeps happening took with the battery graph no idea what's happening and now not on charge either

Screenshot_20201229-184426_Device care.jpg

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BandOfBrothers
Samsung Maker ★★
Options
Galaxy Note20 Series

As a comparison this is mine @Julie84 

 

Screenshot_20201229-185538_Device care.jpg

You may need to bide your time until a Samsung Experience Store or Samsung Service Centre can take a look. 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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BandOfBrothers
Samsung Maker ★★
Options
Galaxy Note20 Series

Maybe a calibration of the battery by letting it drop to 10% and then charge to 99% may help @Julie84 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Julie84
Voyager
Options
Galaxy Note20 Series
yeah iv not put it on charge at all today so can't see why it done it same with yesterday I'll attach a screen shot of it and it wasn't in charge either

Screenshot_20201229-190301_Device care.jpg

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BandOfBrothers
Samsung Maker ★★
Options
Galaxy Note20 Series

Can you consider putting the phone into Safe Mode for a day and then see what the outcome is @Julie84 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes