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Original topic:

any advise

(Topic created on: 12-02-2021 03:47 PM)
sefo1
Student
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Galaxy Note20 Series
I have a problem  with my note 20 ultra 5g  every  time iam on the phone using speaker no one can hear what i am saying 
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6 REPLIES 6
Jay11
First Poster
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Galaxy Note20 Series
it's the same on my s21 ultra,no1 can hear me on loud speaker
TessM
Moderator
Moderator
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Galaxy Note20 Series

Hey @sefo1  and @Jay11 ,

 

is affecting any particular contact? Is this only happening on the Phone app? 

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sefo1
Student
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Galaxy Note20 Series
no even on WhatsApp
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TessM
Moderator
Moderator
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Galaxy Note20 Series

In order to determine what the issue is with your device, please perform a hardware test on your phone. To do this dial *#0*# into your telephone keypad > tap on 'Speaker' > listen to the sound quality. If there is no sound or if the sound quality is poor, there may be a hardware issue with your device. If this is the case the best thing to do is to take your phone to one of our Samsung Support Centres: https://www.samsung.com/uk/support/

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sefo1
Student
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Galaxy Note20 Series
i did that i couldn't hear my self on mic 3
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TessM
Moderator
Moderator
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Galaxy Note20 Series

That indicates that there is an issue with the phone itself so please contact our Support Team to arrange a repair for you using the link provided above. 

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