My new Note10+ cracked on its own sitting upright on a table while I was watching TV. I was shocked when I picked it up and saw the damage. Just below the power button the cracks go gol the same at across the screen. When I checked around the web I see that others have had the same issue and it happened in the exact same place. I sent it in.. Samsung sees cracks and automatically it's deemed physical damage. They won't cover it. I got a bill for $400. A phone I've never scratched let alone dropped bumped or crushed. I called FutureTel back (Samsung Canada repair) and they claim their internal team are investigating the issue. We all know they're not going to acknowledge this. Very unfair. I paid $2000 for the phone.. now I have to pay $400 for a faulty screen.