25-09-2019 07:03 PM - last edited 26-09-2019 07:52 AM ) in
Galaxy Note10 SeriesNote 10 plus.
First step: open G app
Second step: press "Updates" button.
When I press Updates button in app Google (this is big G icon for this app) (app version is 10..., all is at last versions), than Note is freezing (only swype touch is recognized for system menu, side menu and button home). This stop to react to any touch, the only solution is to restart this device. This problem was repeated on all tested in our different local shops Note 10 plus and Note 10. All tested (near 7 pcs of Notes) was freezing. But Samsung support says that their samples at technical department do this work without freezing, so they say that this problem is not present. Please write, If yours Note 10 plus/ Note 10 has the same problem.
Cache cleaning, system reset was done, but problem is the same. In safe mode this "Updates" button do not react on any touch. This can be repeated with any Note 10 plus and Note 10 in my local stores. It is looks like the whole defective revision in my local stores. Samsung technicals can not provide any working solution. According to their words this must be provided to repair service, but in this case all tested Note 10 and plus must go to repair service from the box. Please, write do you have such problem or not. This will help
25-09-2019 09:06 PM in
Galaxy Note10 SeriesDid you tried to delete the application data?
26-09-2019 12:40 AM - last edited 26-09-2019 12:51 AM ) in
Galaxy Note10 SeriesHi @SlavaK and welcome in the Samsung's forum. My note 10+ is not freeezing when I press on the big G icon. i clean the memory and the the stockage each day with the Device Maintenance.
You should read this webpage , it could help in the future :
https://thedroidguy.com/samsung-galaxy-note-10-troubleshooting
Galaxy Note10+ fix #4: Clear cache partition
If Galaxy Note10+ is running slow after installing updates or apps, there may be a problem with the system cache. To see if there’s a system cache problem, try to clear the cache partition. This is a portion of your internal storage that keeps the system cache. Sometimes, updates or app installation may corrupt the system cache and cause problems. Fortunately, problems coming from a bad system cache can easily be fixed by simply clearing the cache partition. This will erase the system cache so the system can rebuild a new one as you use the device. If you haven’t tried this one yet, here’s how to do it:
26-09-2019 07:39 AM - last edited 26-09-2019 07:43 AM ) in
Galaxy Note10 SeriesHello, yes cache was cleared (system and app), system reset was done, in safe mode this button "Updates" is not reacting to any touch. This was repeated on few stand and out of box devices with the same result. It looks like whole defective revision, as it can be repeated in few local stores with different Note 10 plus
26-09-2019 07:42 AM in
Galaxy Note10 SeriesTo Cassidy007
First step: open G app
Second step: press "Updates" button.
And yes, cache was cleared (system and app), system reset was done, in safe mode this button "Updates" is not reacting to any touch. This was repeated on few stand and out of box devices with the same result. It looks like whole defective revision, as it can be repeated in few local stores with different Note 10 plus