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Original topic:

I can't change ringtone and Alarm for a custom one

(Topic created on: 06-03-2020 10:32 AM)
Mihmoh
First Poster
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Galaxy Note10 Series

Hi,

I'm having an issue with my brand new Note 10+ (Android 10 - One UI 2.0).

I had not this issue with my S10.

 

On my N10+, I can't change the ringtone for a custom one (Mp3). When I hit the (+) button, a message asking for permissions is prompted.

 

 

Screenshot_20200306-100636_Clock.jpg

 

This button Settings is not clickable.

 

After checking permissions, everything seems good to me.

 

Screenshot_20200306-101737_Permission controller.jpg

 

Screenshot_20200306-101753_Permission controller.jpg

 

Screenshot_20200306-101853_Permission controller.jpg

 

I don't know what else to check.

 

Any clues?

 

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8 REPLIES 8
cuongcan2020
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Galaxy Note10 Series

Got the same problem even though I already granted permission for those apps

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Mihmoh
First Poster
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Galaxy Note10 Series

Hello there, 

 

I tried many settings, revoking all permissions, granting again all permissions, tried to clear cache... 

Nothing worked. 

 

Yesterday, I made a backup of my data and then a factory reset.

The problem is gone.

 

I hope this will help, even if it is the worst solution. 

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cuongcan2020
First Poster
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Galaxy Note10 Series

Thanks for your info.

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Buzz23
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Galaxy Note10 Series

Did u get any solution on it ? 

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cuongcan2020
First Poster
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Galaxy Note10 Series

Copy your ringtones to this directory, then you can select it in the menu as normal.Screenshot_20200523-000812_File Commander.jpg

 

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Mihmoh
First Poster
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Galaxy Note10 Series

Well  I solved this issue with a factory reset. 

Worked like a charm. 

 

Any other solutions didn't worked for me. 

 

 

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Je655
Helping Hand
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Galaxy Note10 Series

I prefer to use a file manager that allows picking sounds files. The original doesn't seem to have that feature. This allows you to pick any sound file on your phone as a notification sound

 

File manager on Google play:

https://play.google.com/store/apps/details?id=com.simplemobiletools.filemanager

 

File commander, If you prefer the galaxy store:

http://apps.samsung.com/appquery/appDetail.as?appId=com.mobisystems.fileman

 

If your still having issues you might have set "media storage" as the default.

Setting>apps>(3 Dots)default apps>set as default

Now if you see media storage clear its defaults so you can select another app to pick sounds.

 

Hope this helps change your notification soundScreenshot_20200720-040028_Android System.jpg

 

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Je655
Helping Hand
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Galaxy Note10 Series

@Mihmoh wrote:

Hi,

I'm having an issue with my brand new Note 10+ (Android 10 - One UI 2.0).

I had not this issue with my S10.

 

On my N10+, I can't change the ringtone for a custom one (Mp3). When I hit the (+) button, a message asking for permissions is prompted

 

After checking permissions, everything seems good to me

 

I don't know what else to check.

 

Any clues?

 


To get that plus button to work sound picker needs to have the storage permission turned on20200720_043102.jpg

 

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