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Text messaging app probblem.

(Topic created on: 30-07-2021 12:00 AM)
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Josh041096
Explorer
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Hi all, I seem to be having an issue with my text messaging app, It keeps asking me to register for chat service, When I press start then close the app down it goes back to the beginning and asks me to do the process again, Contacted Samsung support and I followed all the instructions to no avail, I did a soft restart and checked for a software update. Anybody else had this issue? Thanks in advance.

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3 REPLIES 3
MaazKhan
Explorer
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Yeah I've had the same problem myself for like the past year. I haven't found a solution either!
Fiona26
Samsung Members Star ★★
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If you want chat features leave chat features turned off for 10 days. Turn chat off in connection settings, under more connection settings. If you turn on chat before the full 10 days it starts the clock over again. If your number has been blocked on the jibe server end it seems this is the only fix. I've had this issue a few times this year and doing the 10 day trouble shooting step worked for me.
Fiona26
Samsung Members Star ★★
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https://www.ronwoods.us/2021/05/fix-for-google-messages-stuck-on.html?m=1
Here's a link on the fix for Google chat, it is the same fix for Samsung chat as well.