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Spen

(Argomento creato il giorno: 03-04-2022 10:58 AM)
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psalmyz
First Poster
Opzioni
I upgraded my biometric and suddenly i couldn't connet my spen any more. Can someone pls help me, am using Samsung note 20 ultra.
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1 Rispondere
Michele_P
Expert
Opzioni

Hi psalmyz, welcome to the Samsung Community!

What do you exacty mean with biometric upgrade? Do you refer to the fingerprint, perhaps? If so, do this feature currently work?

Regarding the S-pen, I recommend you a general reset of the specific Bluetooth unit:

- Settings
- Apps
- Samsung App settings > Tap onto the three lines paired with a pointing down arrow on the right
- Show system apps (turn on the switch) > OK
- Bluetooth
- Storage
- Clear cache
- Clear data

Please note: along with this procedure, all other Bluetooth devices will need to be paired again.

Let me know. Have a nice evening!

Michele_P
Samsung Community Expert
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