Screen Burn? How's that our fault?

[ScreenBurnt]

I'm pretty annoyed that Samsung rejected my Note 22 Ultra as a trade in due to screen burn.

This is a manufacturer issue, not a consumer.

Are other people having the same problem? If so, we need a global class action

[JerryS]

Hi, When did you buy the phone, am just wondering if it's still under the two year warranty and you could get it repaired?

[ScreenBurnt]

When Samsung told me that the phone had screen burn & I needed to pay them another $600 as they were not accepting the 22 as a trade in, that was the first thing I went back with. 

Interestingly they do repair for screen burn under warranty which surely is them admitting they in the wrong but when it comes to trade in's, it's the consumer who is at fault for screen burn 

[Joeeye]

In my 14 years of using Samsung OLEDs, I've not had a single case of screen burn. I've found It's really hard to do unless you intentionally leave your screen on at maximum brightness for very long periods.

[BandOfBrothers]

It's possible because Trade-In phone's is run by a 3rd party who assess the phone to be able to use it again for another new owner.