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Screen Burn? How's that our fault?

(Topic created on: 26-03-2024 12:45 AM)
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ScreenBurnt
Student
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I'm pretty annoyed that Samsung rejected my Note 22 Ultra as a trade in due to screen burn.

This is a manufacturer issue, not a consumer.

Are other people having the same problem? If so, we need a global class action

 

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4 REPLIES 4
JerryS
Voyager
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Hi, When did you buy the phone, am just wondering if it's still under the two year warranty and you could get it repaired?
ScreenBurnt
Student
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When Samsung told me that the phone had screen burn & I needed to pay them another $600 as they were not accepting the 22 as a trade in, that was the first thing I went back with. 

Interestingly they do repair for screen burn under warranty which surely is them admitting they in the wrong but when it comes to trade in's, it's the consumer who is at fault for screen burn 

Joeeye
Maestro
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In my 14 years of using Samsung OLEDs, I've not had a single case of screen burn. I've found It's really hard to do unless you intentionally leave your screen on at maximum brightness for very long periods.
BandOfBrothers
Samsung Members Star ★★
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It's possible because Trade-In phone's is run by a 3rd party who assess the phone to be able to use it again for another new owner. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "