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Samsung Note 20 Ultra Touch screen issue.

(Topic created on: 08-05-2021 02:37 PM)
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Deltz
First Poster
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Hi Everyone, 

I own a Note 20 Ultra and have been having this problem where the bottom quarter part of my screen where fingerprint scanner is I go to click on apps, type or unlock my phone and screen doesn't respond to touch, have to touch it multiple times to work. 

 

Please help 🤣

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1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
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Have you performed any self help troubleshooting @Deltz 

There are diagnostic tools in your Samsung Members App and via launching your phone app and dialing *#0*#

If that does not help remove any applicable screen protector.

Ultimately let a Samsung Experience Store or Samsung Service Centre have hands on with the phone.


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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