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Help :S Pen disconnected in Note 20 Ultra 5G

(Topic created on: 10-03-2023 02:13 PM)
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KindMahmoud
Student
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My S pen suddenly stoppeed connecting and all air action not working now.
I reset it several times and nothing change
All sensors feeling the pen input and output and screen touch
I can't find reason or solution 
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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Hi @KindMahmoud 

You could try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

And as a last resort back up and Factory Reset.

If you can perhaps try another official Samsung sPen.

A Samsung Service Centre can assess your phone and sPen.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

KindMahmoud
Student
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Thanks....i will try that
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