Transferring data from A21s to A55

[Members_LiFp8u6]

Looking for help please,

I have purchased a new A55 and have tried to transfer my data from my old A21s using smart switch but I keep getting a message telling me that the A21s smart switch cannot be upgraded to carry this out.

I have tried updating to the newer version which appears to download (approx36mb) but then goes no further.

Any advice appreciated

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues.

Please uninstall SmartSwitch on your A21 then go to Galaxy Store, search for it again and install it again (please do not uninstall then click on reinstall as you'll download the existing version again).

See if that resolves your issue.

[Members_LiFp8u6]

Thanks for reply, deleted app but when trying to install app again its saying phone is not compatible with this app ?

 

[Piper123]

Mmmm not sure you've followed the instructions exactly. If you had, the app wouldn't have been there to download. We you in the galaxy store or play store for SmartSwitch

If you feel you have then back up everything except your apps to Google and then use the back up on your new device. Install all apps manually not from back up or SmartSwitch

[BandOfBrothers · Accepted solution]

Hello @Members_LiFp8u6 and may I extend a Warm Welcome to the Samsung Community Forum Section 👋 

If you get stuck then perhaps try Samsung Cloud to create the back up. 

The only data that won't move across is your Gallery. 

If Smartswitch still wont work to move across your gallery then consider Dropbox. 

If i can be of any further help please don't hesitate to ask  😎 

[Members_LiFp8u6]

Sorry I downloaded from play store🙄

I have now downloaded from galaxy store so will try later.

Thanks very much for your help!

[Members_LiFp8u6]

Thank you for the advice, I will try smart switch now that I have the correct version but will try your options if I get stuck@

Thanks again👍

[Members_LiFp8u6]

Apologies for not replying sooner, smart switch worked once it was downloaded properly. Apps that did not transfer were on smart switch were copied over using Samsung cloud.

Thanks again for your help, much appreciated!

[BandOfBrothers]

@Members_LiFp8u6 you are most welcome. 

Take care 😎