To Factory Reset after One UI7 or Not?

[Members_YTxz3oS]

A Samsung support guy suggested I do this because my A14  phone keeps not swiping and freezing

But backing up and then reinstalling everything is so, so time-consuming. Will it even work?

Is it worth just limping on, doing lots of soft resets, and hoping a fix will be released soon?

And if it doesn't just buy another cheapish (not Samsung) phone.

I feel they don't really care about those of us with the older, budget-conscious phones....

[Tourbillon De La Vie]

Try wiping phone partition cache first
• Power off the device.
•  a USB-C cable to a PC or another device.
• Hold Volume Up + Side Button until Recovery Menu appears.
• Select Wipe cache partition/ Confirm Reboot system.

[arianwen27]

To check something, when it "freezes" does the power and volume buttons still work normally?

Super common issue with the one ui 7 update on the a14 is that the touch screen gets turned off now and again, it's not freezing. The fix is an update coming soon. The temp fix is to force reboot your phone using volume down and power for maybe 10 seconds. Ideally reboot your phone daily to prevent it happening again.

They shouldn't really suggest to reset it, as that wouldn't fix the problem. The issue is the update.

Oh and as a piece of mind. One of my phones got a reply from samsung saying a fix/update is being released soon. So try to keep limping along till then

[Members_YTxz3oS]

I don't seem to be able ot get a recovery menu - the phone just restarts in the normal way, even if I do exactly as  described above.

[Members_YTxz3oS]

Oh, that's encouraging. I will try seeing if the volume buttons work. It won't swipe up from the lock screen sometimes. When the phone is  not locked, there are also times when I try to swipe or press home - and instead of the display changing, I get the black screen of death. I think the  touch screen not working has also meant not being able to answer the odd call.

Trying to limp on may be the best option. I am sort of getting used to it, though I don't want to have to get used to it.

[Arsenal21]

Yrs I got that message this morning. Shall just hold out now!

[effortcountsfornotin]

Just to let you know, I factory reset my A14 and the problem of screen lock remains completely as is. Resetting is definitely NOT the answer.

[Members_eiWLv68]

The message I got after speaking to Samsung support was "thanks for letting us know. We're going to pass this on to our experts. Once they find the root of the problem, we'll get back to you" That was yesterday. I refused a factory reset as the phone worked fine before this update.  I read on these forums that the next ONE UI 8 will not be applied to the A14, so I hope this is a fix to the ONE UI 7 and not update which we probably won't get. 

[smg1]

Try following a YouTube video on how to do this incase you are missing a step. Its how I do this every time