Switching phones

[Members_xzIuqsS]

Why, Why, Why did I buy a *****Samsung, spent the night fighting with the smart cross of my old phone via a cable.

ONLY Itemes on the cross is samsung lost the lot. OUTSTANDING.

Why don't you just stay with business users leave the human race alone. I will give your phone 5 days of *issing me off then I will snap it in two and get another (user friendly phone). I now without my permission have my private phone connected to my works phone, why its a Samsung.

[ukraina2]

What's smart cross? There's Smart Switch.

[lminvti]

Hi, like mentioned above there's a smartswitch app

[skott]

Hey there, welcome to the forum!

I'm a bit confused about what smart cross is.

Also, for anyone to be able to help with advice, we'll need more information about what exactly you were trying to do, what phone you were moving your data from, and how your work phone got involved in all this.

[JAMES4578]

Hi @Members_xzIuqsS Would need more information, if there is an issue with Smart Switch though  if you had back ups there are are a variety of methods to restore  data from cloud  and set up the phone afresh.  Local storage would have been anotherr option. Note that Samsung Cloud no longer backs up photos/Videos.  Information here https://www.samsung.com/uk/support/apps-services/methods-to-back-up-and-restore-data-to-galaxy-devic... 

Not sure  if you were previously using an Android Device, if relevant icloud photos/videos can be transferred to Google photos though may be some restrictions. https://support.google.com/photos/answer/ 

[BandOfBrothers]

Hello @Members_xzIuqsS and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members  👋 

I totally understand and appreciate your more than a little unhappy right now with this turn of events. 

For many SmartSwitch has worked well but unfortunately for some it has also caused hiccups. 

Personally when I'm moving phone model I prefer to use Samsung Cloud to back my data up , and then SmartSwitch just to move over my Samsung Gallery.

Samsung UK Support > SmartSwitch.  

If i can be of any further help please don't hesitate to ask  😎