I am struggling to restorer a back-up from my Laptop to my SmartPhone (through a direct USB connection)for weeks now.
The back-up is made through Smart Switch, but Smart Switch crashes each time I start "Recover" in the Smart Switch terminalwindows Windows.
I contacted The Samsung support desk twice:
Frist time advice from the IT-professional of Samsung, after she made the usual check list questions such as uninstalling and re-installing, disconnect the virus software etc. etc. the advice of the support lady was to bring my laptop to the manufacturer to deal with the Smart Switch software problem. To her it was the Laptop that caused it 🙄😢.
The second contact (unfortunately with the same lady) and again after she did her checklist thing, the request was to try to use Smart Switch later, because the problem was caused by a Internet problem they were dealing with at that moment. This advice came although I told her, at the start of the conversation, that I was trying for 2 weeks now to restore the data from a backup on my laptop through a USB connection between my laptop and my Smartphone 🙃😢
My last hope to restore the data lost and that is on my laptop:
does anyone has an Idea what the problem is?
Laptop OS Windows 10 pro 64 bit
Smartphone OS = (Android version 11)
To me it is a bug that causes the program to crash as soon as you select "recover" because everything els is working (making of backups to my laptop, synchronizing Outlook between my Laptop and Smartphone).
I think that Smart Switch can only restore date from a smartphone to another smartphone and not restore data to the same smartphone the backup was made of, because of a bug
The last Smart Switch has bugs, but support is not able to even understand the problem.
Hopeless case I fear😠😡
