04-12-2021 04:45 PM
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I bought my A42 November 7th and also bought an Otterbox so it was protected from day 1. This was my first Samsung phone, and it took quite some time for me to set it up. On November 17th I was working with one other coworker doing a simple project. I used a photo on my phone to build what I was doing like I have countless other times. I very gently set the phone down (I DID NOT DROP IT!) and as I looked away, I noticed my phone looked to be covered in dust. So, I picked it up. It was cracked top to bottom, it had pieces of glass and dust on it and the screen was black. If my coworker wasn't on the other side of me I would be convinced she hit it with a hammer by the way it looked, but she was a witness to this and was just as baffled as me.
- Verizon told me I need a whole new device.
- Ubreakifix said the screen just needed replaced, they called 8 days later saying they could not get the repair kit and I would need to contact Samsung for one.
- Samsung told me I needed to send the phone in, and I would be paying for a repair, didn't even respond to my situation.
- Ubreakifix now says to send the phone to them and I should have it back in 5-8 days.
I spent $450 on a phone I used for about 10 days, this is not right! I doubt I will ever buy samsung again if they do not do the right thing...
04-12-2021 05:53 PM
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04-12-2021 07:31 PM
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04-12-2021 07:33 PM
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04-12-2021 07:35 PM
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05-12-2021 01:43 AM
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05-12-2021 06:58 AM
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The case being too tight was my only logical reason this happened but that's just as insane. I've had otterbox for years on my Motorola. I also thought Verizon may have sold me a refurbished or returned phone. Either way there's no way to tell this story without being called a liar so that in addition to feeling like I was just robbed is bringing me down more than i thought a cell phone ever could lol. I do have the insurance and I have to mail it off for repair. The irony is I passed on the deductible for my old phone so I could have a brand new better phone...
05-12-2021 07:05 AM
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I came to these forums to put this on record in case it happens to someone else. I've heard of samsung phones committing suicide before.
05-12-2021 08:12 AM - last edited 05-12-2021 08:13 AM
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05-12-2021 01:39 PM
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My phones does not operate anymore. Thats why its so bizarre, usually a cracked screen will still allow the phone to work but this thing is broken and black. I'm telling you something strange happened here.
I did read about the battery overheating since it was too large and causing a fire. My situation is different as it seems like it popped. Ive found a couple other "broke on their own" stories but they had the device for some time.
Life could be worse... my sister gave me her old Note8 and its fine so far, Ill send off this A42 and hope its just the screen and comes home good as new.
