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Samsung j4+

(Topic created on: 29-04-2024 11:17 AM)
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niccss
Journeyman
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Cant seem to be allowed to download samsung member to home screens.could someone assist me please thanks 
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7 REPLIES 7
Robin999
Samsung Members Star ★
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Where are you based?1714388003643_1714388003638_0.jpg
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niccss
Journeyman
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Scotland
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niccss
Journeyman
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My friend has an A10 & his is fine and updating regularly
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Robin999
Samsung Members Star ★
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...and it's an official UK stock phone, i.e., purchased in the UK, for the UK market? Is it fully up to date? When you try to download it from the store, what is the exact error you're getting. I presume you have a Samsung account set up on the phone?
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niccss
Journeyman
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It says cant install due to locked folders plus its not showing on my phone homescreen that its installed
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Robin999
Samsung Members Star ★
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Stop trying to download to your secure folder.
niccss
Journeyman
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Sorry i had changed my homescreen 🙈 That's why i couldn't find it sorry 🤪