Hello, my brother has a Samsung Galaxy A8, we left for three weeks yesterday on vacation, his internet did not work so he thought 'I'll turn my phone on and off' but when he wanted to turn it on he forgot his password, (it was not a number code or a grid but he also had to use letters and he really could not remember that he had ever used such a code) instead of patiently waiting and thinking about what it could be, after he had tried it a few times, he decided to return the phone to factory settings, but after he wanted to turn it on again the phone first did said welcome and that he must connect to wifi to continue, but as soon as he tried it, it said: "there was an unauthorized attempt to return your phone to factory settings" and now he can't get further than that screen.. Any idea how this can be solved?? Many thankssss
Solved! Go to Solution.
Usually there's an option to log into your Samsung Account and reset that way and or if you have a Samsung Experience Store in your country they'll help.
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