Samsung Galaxy A70 doesn't find bluetooth connection of JBL Reflect mini 2

[SilvieD]

Hi Samsung Community

I bought a set of bluetooth sport ears JBL Reflect Mini 2 and in my surprise, my A70 can't find the bluetooth connection to it.

My A70 bluetooth works fine because I can pair with my car, another JBL headset, laptop...

The sport ears are working fine as well because I can connect them to my other A51 phone.

So the combination between A70 & Reflect Mini 2 doesn't work. I can't upgrade the firmware of the ears, and the bluetooth version of A70 & A51 is exactly the same and all recent android updates are installed.

I did a reset of network settings, cleared the phone cache, but still no luck. Anyone some clues, tips...?

[Patrick]

The JBL reflect mini 2 headphones are not compatible with Android 10 as far as I can find out.

[SilvieD]

I doubt it, because my Galaxy A51 is also Android 10 and no issues with this phone.

I also found out that both phones have the same bluetooth version so the Samsung Community is my last resort..

[Patrick]

I was bored, read your post and asked JBL they said that to me

[Patrick]

You can try developer settings might need to enable them first go to about phone, and click on build number at the very bottom until you get a note that you're a developer. Now go to system, advanced, developer options and under networking hit show bluetooth devices without names. This will give you a list of BT MAC addresses. I'm curious if you see the JBL listed now. You can get its MAC address from the other phone.

[SilvieD]

I will try it tonight! Thanks for the tip, I'll let you know

[SilvieD]

Still no luck, the mac address of the jbl is still not visible after enabling the setting in the developer options.

[Patrick]

Than well go with the official answer from JBL your headset is not supported by android 10.  

On some devices with 10 it will work on others not cuz it issent 100% compatibel 

[SilvieD]

As you have JBL connections, can you ask if they have plans to support it in the near future?

[Patrick]

They dont have for this model. I already asked them last time.