Samsung account recovery

[Rizwan4380]

Hi everyone hope you'll be fine, i got stuck just because of two step verification in Samsung account and unfortunately I don't have access to that number please tell me how do i recover my Samsung account.

[Cornelia_L]

Hello Rizwan4380, welcome to the Italian Samsung Community! 🙂

I'm sorry for the issue you encountered accessing to your Samsung Account.

You can access to your account even if you don't have the device used for activating two-step verification. These guides can help you:

https://www.samsung.com/us/support/answer/ANS00090882/

https://www.samsung.com/us/support/answer/ANS00089722/

https://account.samsung.com/membership/guide/sigh-in-using-verification-codes

Please, let us know if you can't access to your account.

Have a nice day, bye!

[Rizwan4380]

I appreciate your response but i couldn't get the solution because i can't access the number that's associated with my Samsung account and also back up code.

[Andrea_C1]

Hello Rizwan4380,

by following the guide offered by colleague Michele, which you can find in the first link, you should be able to associate the new number:

https://www.samsung.com/us/support/answer/ANS00090882/

if the problem persists, please refer to our customer service department:

https://www.samsung.com/us/support/contact/?model=N0060019

Have a nice day!

[Rizwan4380]

Still the same problem

[Virginia_G]

Hi Rizwan4380,

in this case, I confirm the need to refer to Customer Service: https://www.samsung.com/us/support/contact/?model=N0060019

Thank you!

Have a nice day.