I have just bought what I thought was a genuine UK model Galaxy A41 from BT Shop.
What has arrived is one with a seal on it saying that the item was originally a European model which was brought into the country by Reseal Ltd, who have "opened it, replaced the original 2 pin with a 3 pin Samsung charger, and replaced the existing firmware wth an English firmware variant" before resealing it.
I understand that if Samsung have approved the company, that it should be OK, but how do you verify this ?
https://www.samsung.com/uk/support/mobile-devices/what-is-a-modified-product/ says that there is a list of companies that have entered into such an agreement at https://www.samsung.com/content/samsung/assets/uk/support/modified-products/modified-products.pdf but this only shows a list of countries. If you click on the link for UK English you just get directed to https://www.samsung.com/uk/ - no list of approved companies.
BT Shop are currently only operating email contact, no Chat or phone line and my 2 emails apear to have been ansered by AI - not a human.
Can anyone help me please.