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Original topic:

Samsung a22 5g

(Topic created on: 19-04-2022 05:18 PM)
brownliam
First Poster
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Galaxy A Series
I have a Samsung a22 5g and the fingerprint sensor isn't working it says the hardware is unavailable. I have rebooted the phone and restarted the phone and it still doesn't work can anyone help to how I would get it to work 
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2 REPLIES 2
JAMES4578
Samsung Maker ★
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Galaxy A Series

HI @brownliam  can you run the Diagnostic tests for Sensors and Finger print recognition.  Go to Samsung Members-Get Help-Diagnostics.

If no error shows up there I suggest you wipe the cache partition by following steps (if you have not done this )

1. Turn off the device.
2.  Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

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brownliam
First Poster
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Galaxy A Series
Hi it Says its fine then I done all the reboot the other day and it's still not working
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