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Samsung a12 factory reset itself

(Topic created on: 08-01-2023 02:49 PM)
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J4M4NJ1
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Okay so I was using my phone around 10pm yesterday on a music app called bandlab but got tired and locked my screen and left my phone on the bed side table, I've woke up this morning and my phone was off, so I turned it on and realised it had been factory reset idk how this happened 
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BandOfBrothers
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That obviously shouldn't happen and hopefully this is a one off glitch @J4M4NJ1 

If it happens again I'd suggest to try Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If it continues run the diagnostic tool in your Samsung Members app.

Ensure your phone's software is up to date.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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sequoiacapitalindiap
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