No mobile data connection on Samsung A50 following software update

D1ceman · ‎12-09-2019

Following a software update on my A50 on 10 September 2019, my phone no longer has any mobile data connection.

Not sure if it's relevant but I am on the 3 network.

Has anyone else experienced this?

Thanks,

Pete

BandOfBrothers · ‎14-09-2019

Hi @D1ceman

Things to try are....

Check mobile data is toggled On in your settings.
Try your sim card in another phone. Does data then work or not ? Try another sim in your phone.
Check your Apn's are correct.
Try choosing another network in the phones settings and then rechoose yours.
Try a Soft Reboot by turning the phone Off and On.

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

PeterTB · ‎15-05-2020

A50. apps won't work following update.

Can't undo upgrade.

No resetting works.

Hotspot still works for other devices but on phone data seems blocked.