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How to force update from V10... VoLTE not working

(Topic created on: 15-09-2024 09:01 PM)
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SooziSalt
Student

‎15-09-2024 09:01 PM

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My new A6 won't update to V12 and according to Smarty, the VoLTE needs to be at V12 or I can't make or receive calls 
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3 REPLIES 3
LukeB2
Helping Hand

‎16-09-2024 09:58 AM

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@SooziSalt What are you trying to update? Are you referring to the software? If so, the A6 2018 is only able to be updated to Android 10 and no higher. If you require Android 12 for specific features, you will need to purchase a new device that supports this I'm afraid. 

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SooziSalt
Student

‎16-09-2024 10:02 AM

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In response to LukeB2
Oh ok.... thanks Aaron. I was just going from what SMARTY have told me over this 3G switch off. They said my old faithful J4 wont work on their network and advised me to get the A6. Now I'm being told it needs to update to V12 🤯
I think I'm going to change network instead!
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LukeB2
Helping Hand

‎16-09-2024 10:21 AM

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In response to SooziSalt

I am sorry to hear that! If you have any questions in regard to software versions of a device, please contact us via this channel, or you can contact us through different methods which are stated on this link: https://www.samsung.com/uk/support/contact/?srsltid=AfmBOopztd5C90il-T3TpBe1fCpl-301EXhgoCWLeZtCfk7i...