31-03-2023 10:25 AM - last edited 31-03-2023 04:01 PM
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I've woken up this morning to find my phone is stuck on the Samsung boot screen and will not change of this screen. If I hold down power + sound down it will just reboot to the same boot screen. I can't power it off and I can't access safe mode or recovery mode. Has anyone experienced this issue or go any idea how to fix it? There are no other ways I can interact with the phone other than power and sound down. I have let it run out of power entirely and tried to start in recover mode but it hasn't worked.
03-04-2023 06:47 AM
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Hi,
If you still have this issue, then try the following -
Holding the power button pressed, does if turn off the phone?
If you cannot power it off, let the battery drain to zero. Charge your phone. Connect the phone to a laptop or to a USB C wired headphones and then press and hold volume up + power key simultaneously to boot into the system recovery mode. Once the recovery menu appears, select Wipe system cache, followed by Repair apps. Check if the phone boots normally after performing these actions.
If it continues to remain stuck on the boot screen, then it's best to contact Samsung Support and book for a repair.
26-12-2023 06:12 PM
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This is super helpful!!!
03-01-2024 11:04 AM
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Did this work for you? I've powered down and gone through all of the steps but now stuck again on the logo screen.
If yes, how long did it take after selecting Repair apps?
10-01-2024 06:58 AM
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Hello,
I have my A51 connected to my computer and tried what you have suggested. It wont go into recovery mode. I know the battery is fully charged but for what ever reason it wont even power up now. it just displays the charging screen with no percentage on it.
18-03-2024 04:53 PM
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I face the same problem, where you able to fix it?
18-03-2024 04:59 PM
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19-03-2024 08:37 AM
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I gave up too. I bought a new one instead
21-03-2024 04:31 PM
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if you can open the back cover of the phone, try unpluging and repluging the battery. Then connect it to the pc with an usbc cable. Thats how I was able to access Recovery Mode
21-03-2024 05:02 PM
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