Galaxy A33 5G stuck on restart screen after One UI 7.0 (Android 15) update – Request for urgent help

[rko006]

Hello Samsung Community,

I’m writing to report a serious issue that occurred after updating my Samsung Galaxy A33 5G (Model: SM-A336E) to the latest official software version from Samsung.

📅Details:

• Model Number: SM-A336E

• Update Page: Samsung Official Link

• Release Date: 16 June 2025

• Android Version: Android 15

• One UI Version: One UI 7.0

• Date I updated the phone: 24 June 2025

• Date problem started: 28 June 2025
  
  

  Issue:

  After using the phone for 4 days post-update, the device suddenly became stuck on the Samsung restart screen. It’s now in a continuous reboot loop and not usable at all. Here’s what I’ve tried:

  • Force restart using Power + Volume Down → No success

  • Tried connecting to PC via USB → Device not detected

  • The screen remains stuck on the Samsung boot logo (video proof available)

  This issue started only after the update, and before that, my phone was working perfectly fine.
  
  

  My Concern:

  Samsung provides a 1-year warranty for the device, which is appreciated. But my concern is why such a major software update was pushed without proper testing, especially when it can cause a phone to become unusable?

  This seems like a software-level fault from Samsung's side, and as a responsible brand, I request you to:

  • Provide a free resolution (without service charges), since this issue started only after your official update.

  • Acknowledge that this is not a hardware issue caused by the user, but a critical software bug that needs urgent attention.
    
    

    I hope Samsung will stand by its customers and fix this issue without any extra cost. Please treat this as a priority.

    Thank you,
    Rahul (india)

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

If this had been a software bug, it would have started the day you updated not 4 days after.

Suggest there is a conflict between your device and a third party app that is causing the issue.

Go to safe mode and see if the problem persists or not..

Feed back here

Please also note this is not Samsung Customer Service

[rko006]

Thank you for your response and suggestion.

However, I’d like to clarify that my device was working completely fine before the update, and I haven't installed any new third-party apps recently that could have triggered such a serious issue.

Also, since the phone is stuck on the Samsung boot logo and is not responding to any button combinations, I’m unable to access Safe Mode, Recovery Mode, or even connect it to a PC — it's essentially stuck in a boot loop.

Given that the issue started only a few days after the official One UI 7.0 (Android 15) update, I strongly suspect it’s a delayed firmware-related problem, not caused by third-party apps.

Appreciate your input, though — I’m sharing this in the forum to get attention from Samsung Support and others who may be experiencing the same issue after the update.

Thanks again!

[Piper123]

As above, this forum is a customer to customer forum. Samsung Customer Service will not see your post.

Also repeat what i said above, if it was a software bug, would have been an issue straight away so almost certainly a 3rd party app causing the issue

[rko006]

but i never install any third party app in my phon in this phon i use only samsung waller not any other app.
if you have any solution so please guide me and i asked whole samsung community please check my edited post again

[Members_TC1fZoH]

Hi I'm having issues as well apart from completely re arranging on the home screen and removing the search function at the top the buttons on the bottom of the phone don't work. Plus using Victor app yesterday the audio from a video continued to play on loop even when the app was closed. It has indeed made my phone A33 glitch.. so I'm not buying into the 3rd party app idea.  Didn't do it before update.. no new apps installed..now it's misbehaving 🤔