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Original topic:

Galaxy A20e not connecting to Windows 11

(Topic created on: 08-06-2022 08:54 AM)
Members_npP33vS
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Galaxy A Series

Like many of the Galaxy S20 series phones that are complaining on the Samsung Community, I cannot get my Galaxy A20e to connect to my Windows 11, despite it being successfully paired.  While trying to connect, Windows 11 changes status from ‘Paired’ to ‘Connected’.

I believe this is a Samsung problem, as both my iPhone 6 and Nokia 206 phones successfully pair and connect with Windows 11.

The Bluetooth is working on my Galaxy A20e for other devices, because it pairs and connects with Windows 7 which uses Bluetooth Drivers dated 21st June 2006 version 6·1·7600·16385 and 6·1·7601·24511.  It also successfully pairs and connects with my Nokia phone and my vehicle’s handsfree.

For your information the Windows 11 Bluetooth Driver is also dated 21st June 2006 version 10·0·22000·653.

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Pugs1957
Samsung Maker ★
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Galaxy A Series
Hi, I can't say I've seen posts about this problem on this forum. You state Win 11 changes status to connected and then say you believe it's a Samsung problem. If it's connected, what is the issue? Please could you clarify?
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Members_npP33vS
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Galaxy A Series

Yes, Windows 11 shows the message ‘Connected’ as it does with my other two phones.

Unfortunately, the Galaxy then eventually ends up with the message ‘Couldn’t connect’, and that’s as far as one gets.  No repeated unpairing etc will fix it.  There are a lot of Galaxy S20 series users on this forum having the same problem.  If windows 11 works with all other devices, it must be a problem with Samsung.

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Pugs1957
Samsung Maker ★
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Galaxy A Series
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