Enterprise Edition phone sent in error

[Members_uHZNNG0]

 Samsung sent me an Enterprise Edition A56 instead of a Standard version and are refusing to replace ...

[johnz237]

Hi! Welcome to the samsung members community!

If its under 14 days you should just be able to do a standard return

[Members_uHZNNG0]

I set the phone aside as a birthday present for my wife so we didn't discover the problem for 4 months until her birthday came around.  Traded in my old Samsung and used my Samsung birthday discount back in May to buy the phone.

[Tourbillon De La Vie]

Post a screenshot of the message you are seeing

[johnz237]

Ah. Then approaching that is going to be hard. I understand your situation, but those return policies are in place to check if it's correct.

The only thing I can imagine is trying to escalate it, or even maybe pushing towards consumer rights-

[Members_uHZNNG0]

Here's what I see immediately after I select language and there's no way past this.

[Members_uHZNNG0]

Posted image below.

[Tourbillon De La Vie]

Where/who you did get the phone from?

[Members_uHZNNG0]

Direct from Samsung

[Tourbillon De La Vie]

Then you should be able to obtain the standard device assuming there is no mention of the enterprise device being provided and you have all the document/emails/invoice