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Original topic:

Black screen

(Topic created on: 15-07-2023 08:59 PM)
MellowRay
Student
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Hello All, 

I have a Samsung A127F and the Screen randomly went off (completely black) I have replaced the whole front screen, as there was a crack in it. However, the screen still will not work 😔. The phone is on as I am receiving calls and can feel it vibrate. I have tried to force restart and feel it vibrate, but no Samsung logo appears. Any ideas at all. I have downloaded an app, but it expects me to be able to get into download mode 😅

Please help 🙏🙏🙏

 

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6 REPLIES 6
UNKNOWNUSERNAME
Troubleshooter
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Hey, did you replace your screen with a 3rd party other than samsung? that may cause issues.
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MellowRay
Student
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Hey there! The screen is original Samsung but was replaced by third party. It's acting the same as when I gave it, minus the crack 😅

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UNKNOWNUSERNAME
Troubleshooter
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I recommend going to your nearest samsung repair shop if possible and see if they can do anything about it, I hope your issue is resolved soon @MellowRay
Esthet
First Poster
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My screen hss gone black. Cld it be a vurus?
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BandOfBrothers
Samsung Members Star ★★
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Hi @MellowRay 

Unfortunately a Samsung Service Centre may not be able to help now as a Repair has been carried out by an unauthorised engineer thus voiding the 2 year warranty. 

Maybe go back to the repair shop that did the repair to ask for assistance @MellowRay 

@Esthet unlikely but you can ask a Samsung Service Centre to look at the phone.

Before that try a soft reboot.

Samsung Phone Black Screen Troubleshooting Steps. 

And

My-galaxy-smartphone-has-frozen-how-do-i-restart-it/ 

If I can be of any further help then please don't hesitate. Take care.  😎 

I wish you all the best with this.


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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MellowRay
Student
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Thank you for the reply!

After looking through forums, someone mentioned going in a dark room with phone and to shine a torch on it. I did this and could see the Samsung logo when restarting. It is very hard to see and only in the dark with a torch. Is this fixable 🙏🙏

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