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apps not closing

(Argomento creato il giorno: martedì)
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wiriersheep
First Poster
Opzioni
since i updated my A34 to one-ui 8 everytime I close and swipe apps from recents they actually don't close, that's so annoying and i hope someone can actually help me with this issue
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1 Rispondere
Andrea_M1
Moderator
Moderator
Opzioni

Hello @wiriersheep,

 

welcome to the Samsung Italy Community! 🤝

 

I'm sorry for the inconvenience. 

 

Does this situation occur with all applications?

 

However, I recommend performing a complete cache cleaning of the device in order to remove possible anomalous data.

 

Follow these steps:

 

1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

 

I remain at your disposal.

 

Have a nice day! 😊


Andrea
Samsung Community Moderator

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