02-02-2022 09:06 PM
Good evening folks,
I attempted to update my A52s to One UI 4 but once it gets to 25% on the install it restarts and gets stuck in a boot loop. When I try to enter the recovery mode screen I see the installation bar again and when I release the "volume up" key the screen switches to a bios looking page. Here I can see a bunch of code but not the "recovery screen" I've seen in videos. The bios screen continues loading saying its scanning different parts of the phone and then at the end mentions an error in the cache before switching off and continuing in the boot loop. I never get the recovery screen options where you can select to delete cache etc.
Any ideas on how to fix this?
02-02-2022 09:15 PM
02-02-2022 09:24 PM
Hi @xSteveuk
I have tried this many times. The phone loads back to the android installation, which continues to 25% before giving a split second error message and turning off. After 30 seconds or so of being off it turns on again until the samsung logo, then off again. Waits another 30 seconds and repeats.
02-02-2022 09:34 PM
02-02-2022 10:02 PM
02-02-2022 10:08 PM
02-02-2022 10:13 PM
@xSteveuk At which point should i be holding the buttons? Maybe i misdescribed it as a boot loop. It tries to boot every 30 seconds or so. The samsung logo appears for 20 seconds then it turns off. waits 30 seconds and tries again. Only when I hold the volume up and power button do I see the Android installer appear.
@Pugs1957 I have tried it both connected and disconnected from a PC. Although in this restart cycling the PC isn't recognising it as connected
02-02-2022 11:26 PM
03-02-2022 08:23 AM
As I can't factory reset/erase data I have requested a mobile repair from Samsung in which they come to my house. Unfortunately the earliest date is like 3 weeks from now.
Unless it is safe to send it for repair without factory reset?
Thanks for all your answers