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Original topic:

A20e Won't upload video from some apps

(Topic created on: 26-09-2020 08:55 AM)
bigblueamazon
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Galaxy A Series

Desperately need an answer as I bought this phone new last month, to use for work (UX testing) 😪

 

Issue: I use 2 apps (separately at different times) that record my screen for uploading to the companies that view the recordings. While using App #1, I frequently see error messages saying that the internet connection has been lost (home broadband) so I tap on Retry, and can usually get through the rest of the task I need to do. However, at the end of the task when the app uploads the file to the remote server, the internet connection is frequently lost and every time I Retry, the upload progress gets slower and slower and I eventually give up as a 5-min video* still hasn't uploaded after 30 mins. (When using App #2, it's worse in that the video upload won't work at all.) When App #1 is trying to upload, it eats my A20e's battery power like a horse and slows down my broadband connection so much that it's impossible for any other device in my home to use the internet (it affects my laptop so badly that it crawls to a halt and I have to restart it). *The video files are not saved to my phone's card (I think they must be temporary files kept within the app until it is closed) so I can't upload them any other way.


I have contacted the software developer for App #1 and they insist it's not their app at fault. I spoke with a techie from Samsung a couple of weeks ago and went through all of his suggestions (including a cache partition wipe) but he couldn't come up with an answer, so I'm hoping someone on here knows exactly what the problem is.

 

I can upload files over 5MB via email with no drop-outs, and likewise the phone has no problem streaming for hours. 

 

After years of buying Samsung phones, this is the first major issue I've had that has effectively stopped me from earning money, so it's a really big problem. 

 

Many thanks to anyone who can help 🤞 

Intelligent Wi-fi settings screenshot, in case someone can see something that doesn't look right?Screenshot_20200926-081320_Settings.jpg

 

3 REPLIES 3
bigblueamazon
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Galaxy A Series

Update: My A20e installed a new OS update yesterday and I've installed Best Wifi Keeper - will see if either of these fixes the problem.
Is anyone else having the same issue? 

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bigblueamazon
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Galaxy A Series
Still have the same problem and am really disappointed with this new phone. The wifi connection drops every time an app is trying to upload a video or voice file and the only way to get an almost-continual connection is by resetting network connections *every time* before I use an app that uploads large files.
I've spent ages looking through forums and find endless references to other Samsung phones having problems like this, but I can't find a fix. Apparently using a 5Ghz connection on my router might help but I can't find any mention of 5Ghz in my router settings.

Please does anyone know how I might be able to fix this before I throw the phone at the wall and go back to my old J5?! 🤪😬
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bigblueamazon
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Galaxy A Series

Ok I give up with this phone, it's unusable for work purposes - the only reason I bought it. 


I've reset it yet again, and not updated the OS this time to see if it was an update that was causing the problem. It's still the same. There must be a simple reason why I can't get it to stop frequently disconnecting when uploading from the apps I use, except by resetting network settings every time in General Management. 

 

I bought this phone on Amazon and as the returns window has passed, I don't know how to get a refund. Do I have to request a return through Samsung? 

Thank you 🥺

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