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A15

(Topic created on: 07-06-2024 07:40 PM)
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nayjac
Student

‎07-06-2024 07:40 PM

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Just bought the a15 today and when i do video calls the other person says they cant head me thru all the craccrackling the phones making 
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4 REPLIES 4
Piper123
Samsung Members Star ★

‎07-06-2024 09:25 PM

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Hey there and welcome to the Forum

This will likely either be a network issue (not enough bandwidth at one end or the other to use video calling) or it may be an issue with the other person's device.

S24 Ultra
BandOfBrothers
Samsung Members Star ★★

‎08-06-2024 05:21 AM

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It might be beneficial to run the diagnostic tool in your Samsung Members App too @nayjac 

What are normal voice calls like  ?


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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nayjac
Student

‎08-06-2024 08:00 AM

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In response to BandOfBrothers
It was on messenger and WhatsApp video calls the issue, I've not made a normal phone call yet. I did a software update and checked the diagnostic tools and they were all good
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chel1254
First Poster

‎24-07-2024 06:58 PM

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Im having the same problem .
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