03-02-2025 10:53 PM
04-02-2025 05:20 AM
Hello 👋 @williamg209
Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.
And you could try this if necessary >
Another troubleshooting step is Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
There is a Diagnostic Tool 🔧 found in your Samsung Members App to see if that highlights anything.
Ultimately a Factory Reset after backing up is the very last resort.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "