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Original topic:

A10s - screen lock was already changed try again with the new screen lock

(Topic created on: 05-11-2020 03:13 AM)
Leandromauricio
New Member
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Galaxy A Series

screen lock was already changed try again with the new screen lock ??

Samsung A10s

I can't set a password on the device anymore, the message above appears

Can someone help please, what should I do



 
 
 
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2 REPLIES 2
BandOfBrothers
Superuser II
Superuser II
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Galaxy A Series

You could try going into your Samsung Account via logging in on another device and choose the reset options for your pass @Leandromauricio 

 

I assume you can't get into the phone at all at this stage.

 

Also a Samsung Experience Store or Samsung Service Centre can take a look. 

 

 


Current Phone > Samsung Z Fold³ 5G.

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inmemorial
Journeyman
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Galaxy A Series

I had the same problem today with the A10S. I was trying to add password like pin or fingerprint reader; but it didn't allow me to do anything. a message always appears (screen lock was already changed try again with the new screen lock ) So I restarted the cellphone, and it was asking a password eventhough i didnt have one. It was locked. I couldn´t unlock it nor the samsung accoung or the google account. I think I had the same problem some time ago with an old samsung s5. So I did a hard reset and the phone was working again. but I haven´t touch the password settings again i don´t want it to happen, again.

It should be something related with a configuration or and corrupted update



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