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network issues one UI 3.0

(Topic created on: 21-10-2020 03:27 PM)
266 Views
Jaggs
Explorer

‎21-10-2020 03:27 PM - last edited ‎09-12-2020 12:52 PM

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Anyone else facing issues when network automatically switches between 4g/5g causes the device to lose internet connectivity.

As far as i have experienced the switching should be seamless and without disconnections.

I have noticed this in video calls and games
4 REPLIES 4
MartynaK
Beta Moderator
Beta Moderator

‎23-10-2020 12:21 PM

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Hey @Jaggs,

 

If you still experience this issue, please send an error report describing this problem via the Samsung Members application. Hopefully the issue will be quickly fixed! :hand-with-index-and-middle-fingers-crossed:

Kondek85
Pathfinder

‎26-10-2020 02:40 PM

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My 5G network stopped working at all. Where there was 5G now I have H+ :face-with-tears-of-joy:
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Jaggs
Explorer

‎07-12-2020 03:31 AM

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@MartynaK still having this issue on stable one ui 3.0 i have sent the error reports the phone is unusable. the network keeps disconnecting.
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Jaggs
Explorer

‎07-12-2020 04:36 AM - last edited ‎07-12-2020 04:43 AM

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just to show you how bad the issue is, here is a gaming session. warning 1gb file size. this is on 4g only. i have disabled 5g to show you the issue exists on 4g only as well. the jitter is really high.

so in the video once the race starts you will notice my car jumping around alot. this is due to the poor network on one ui 3.0. this issue did not exist before upgrading.

https://linksharing.samsungcloud.com/ayphHP6IGX3t

or

https://photos.app.goo.gl/yPLLVm9rjzsxWmkw5
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