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Smart view issue

(Topic created on: Tuesday)
32 Views
Btatters
Journeyman

Tuesday

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Unable to connect to my Samsung TV 
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2 REPLIES 2
JAMES4578
Samsung Members Star ★★★

Tuesday

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Hi @Btatters  Have you tried the usual troubleshooting?  Ensure both phone and Tv are on latest software, sometimes there can be an issue if Bluetooth is activated at the same time.  Another idea is to Reboot the Router. You could also try  the method of holding the power button on the Tv for around for  5 seconds  until it reboots to see if that makes a difference.

otherwise best to send an Error Report.

James4578.jpg
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MartynaK
Beta Moderator
Beta Moderator

yesterday

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@Btatters 

Thanks for reporting this. Please make sure both devices are on the same network, restart the phone and TV, and check for any available software updates. If the issue continues, please submit an error report through the Samsung Members app.

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