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Samsung Cloud battery drain

(Topic created on: 3 weeks ago)
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TonySp8
Journeyman

3 weeks ago

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Anyone's Samsung Cloud draining battery since beta 2 update? Mine has used almost 40% in 4 hours nothing appears to be stuck synchronising 
2 REPLIES 2
RizqElder
Pioneer

2 weeks ago

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Well I'm not sure myself as Iv not really investigated it, but for sure the battery seems to be draining much more than with beta 1.
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MartynaK
Beta Moderator
Beta Moderator

2 weeks ago

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@TonySp8,

If you’ve noticed a sharp drop in battery after the Beta 2 update, start by checking the Battery usage screen – Samsung Cloud can sometimes stay active in the background after the upgrade. Try pausing the Cloud sync (Settings > Accounts and backup > Samsung Cloud > Sync settings) and see if the drain eases. Clearing the app cache (Settings > Apps > Samsung Cloud > Storage > Clear cache) and restarting the device can also help reset any lingering processes :hand-with-index-and-middle-fingers-crossed:.

Should the issue persist, please submit a report through the Samsung Members app and attach the latest log files so the team can investigate further. 

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