Finger print scanner

[matty1234]

This feature is not working as now it says it is not responding this is a big issue and needs to be fixed as I use this alot 

[Ads]

Mine is fine and as no one else has reported this problem, I'd imagine it's an isolated incident. Have you tried doing a hard reset?

[Mattylvl92]

Have you done a clear cache and repaired apps? Also are you using a screen protector as this could cause issues. All working fine for me

[AnnaMaz]

Hello @matty1234,

I understand that must be frustrating, please try doing what users above suggested. If that doesn't fix the issue, please send an error report through Samsung Members app so that the developers can take a look 😊

Have a good day!

[matty1234]

Hello I have tried what you suggested and the problem is still occurring but only works for a little while after a restart then does the same thing