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Finger Print registration not working

(Topic created on: 2 weeks ago)
83 Views
Brooklin
Hotshot
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I always re-register my finger print due to permanent burns on my fingers which causes issues. Don't ask it's too personal but the finger print scanner stops working entirely at 47% 

No it's not my fingers I would know 😅
5 REPLIES 5
Brooklin
Hotshot
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Update: it does work but it toke me a total of 11 attempts to actually register my finger. I did check it was not my fingers either.
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Stevo-007
Navigator
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Hmm odd, know registering is pain, getting all of finger so on.
Was done when got phone never since.
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Steve
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AnnaMaz
Beta Moderator
Beta Moderator
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Hello @Brooklin,

Thank you for sharing this! Please also send an error report through Samsung Members app so that the developers can take a look at what may be the cause

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Gregk64
Pathfinder
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I did have the same problem, it took me many attempts to register the thumb print, and I try to add the same print in each of the four slots. Gave up trying a few times.
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WhatIsLife
Voyager
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Do you use a screen protector, many cheap protectors are not very good with the under screen finger print sensor
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