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Banking Access using Fingerprints

(Topic created on: 30-05-2025 12:23 PM)
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AlexLeeds
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Beta 1:
I can access my Virgin Money banking apps with the pass code but Fingerprint access is greyed out as not set up. It was set up. I have set up once again but still says not set up. I can open my phone using the fingerprint method. I have reported this bug. I realise it could be a banking app issue. 
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3 REPLIES 3
Yorkie73
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It's weird how these sort of bugs work, I've got the same app, works flawlessly.
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AlexLeeds
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Update: My banking apps, are in my secure folder. I've just discovered you have to also register your fingerprints in the secure folder as well if you want to use fingerprints within the folder. I thought because I was the only one using the phone then one set used to open the phone would do both... All sorted now thanks 👍
PS I think it could be make clearer in the description, rather than it being optional to put your fingerprints in the secure folder as well, it's really necessary in order to get secure apps to work with fingerprints within the folder
AnnaMaz
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Hello @AlexLeeds,

I am glad the issue is now solved, thanks for the update. I will also forward your suggestion to the developer team

Have a good day! ☀️