23-07-2018 05:54 PM
Hi, my daughters tab a 9.7 wont charge unless he rear case is off and im touching a metal bit inside ( dont ask how i found that out), dose not matter what angle its at, what cable, plug etc, will not charge without me touching any of the metal cover s inside so h my bare hand/finger, has anyone heard of his/can you help
thanks
Allan
26-07-2018 12:24 PM - last edited 26-07-2018 12:25 PM
Hi there, @Allanpug. We're gonna need to get this checked out at one of our Samsung Support Centres. We wouldn't be able to provide any hardware help from here. You can find your closest Support Centre using this link: https://www.samsung.com/uk/support/service-centre/.
DannyT
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