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Original topic:

M7 smart monitor 32" - Alexa not working

(Topic created on: 12-06-2022 11:49 AM)
Was2022
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Computers & IT

Hi I have the following monitor: https://www.currys.co.uk/products/samsung-ls32am700uuxen-32-4k-ultra-hd-hdr-led-smart-display-with-b...

Samsung M7.

I have an M7 Monitor - it has 3 voice assistants - Bixby, Alexa, and Google Assistant.
 
Model number: LS32AM700URXXU
 
I am trying to connect it to Alexa but am having problems. Samsung support told me to contact the forum.
 
I have:
  • Installed the smart things app
  • Logged into my Samsung account 
  • Successfully added my M7 monitor to the smart things app
    • Under the same wifi as my Alexa
  • Added the smart things alexa skill and logged into the same Samsung account as for Smart Things
  • Added the skill and searched for the device (M7 monitor)
  • The alexa app doesn’t discover the monitor  
  • I go to the Samsung settings for voice to set up Alexa
    • There is usually a QR code of pin displayed to login to my Alexa account on my monitor 
    • However, I have the following spinning white dotted wheel with no code or options 
    • Was2022_0-1655030819931.jpeg

       

  • I have tried to reset the process from scratch but face the above same errors 
  • I have tried to reset the smart things app, delete the device, disable the skill, and remove the device link but all to no avail 
  • Both devices have excellent wifi connection and are connected to the exact same network
  • I have a Sony TV with Alexa voice support which works absolutely fine
 
Please help as this is crucial for me.

 

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5 REPLIES 5
noahboahen
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I also have the same issue with the 43 inch smart monitor m7. Can Samsung help with this issue?

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Was2022
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Hi,

My Alexa account linking on the monitor works. The monitor had to go off to Samsung to replace the power board. 

The Alexa functions are very limited (off and change volume). You can't even turn on the monitor with Alexa.

Very disappointed.

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Mayo385
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I have exactly the same problem with the LS27AM502NRXEN smart monitor.I contacted  Samsung Support one week ago but they have not responded as yet.Bixby works fine on it but it doesn’t generate a code to allow me to sign in to my Amazon account.

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Members_OXE94rt
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Same here, I have Samsung M7 43", it doesn't work! They should update the firmware... does anyone found a workaround?

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Was2022
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Hi All,

Mine had to go off for repair to Samsung. It works now after they replaced the power board. 

Alexa can change the volume and turn off the monitor, but that's it. It doesn't have a hands-free wake or any other features - very basic. Hope that helps. 

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